Warranty and certificates for each product

Customer Warranty Process

All Airquee inflatables and products are backed by our 24 months return to base manufacturer’s warranty. If your inflatable/unit develops a fault within the warranty period, please call us as soon as possible. Warranty problems that are not reported within the warranty period may be charged as repairs.

Please be aware that as it is a back to base warranty charges may be applied for transport. This is reviewed on a case to case basis.

Step 1:

Report the problem to the Repair department. They can be contacted on +32 56 520 626 
To help us process your warranty as quickly as possible we need the following information:

  • The details of the inflatable/unit, including serial number, AQ number and product name.
  • Photos, including a close up of the problem and a wide shot to illustrate where on the inflatable/unit the problem is located.

The Repair team will look at the photos and advise the best course of action – either repair or replacement to the product.

If a factory replacement: 

The Repair team will liaise with the factory to get a replacement shipped to you as soon as possible. Once you have received this we will need to collect the faulty inflatable/unit.
Once the faulty inflatable/unit has been returned to Wevelgem, it will be inspected and the warranty problem confirmed.